Overview
SmartlyQ provides chatbot templates to help you get started quickly, plus comprehensive settings to customise every aspect of your bot's behaviour and appearance.
Chatbot Templates
Templates are pre-configured bot setups for common use cases:
- Customer Support Bot — handles FAQs, order inquiries, and basic support
- Lead Generation Bot — qualifies leads with questions and collects contact info
- Appointment Booking Bot — helps visitors schedule meetings or calls
- E-Commerce Bot — assists with product questions and recommendations
Using a Template
- Go to Automate > Chatbot > Templates
- Browse available templates
- Click Use Template
- Customise the bot's name, appearance, and knowledge
- Deploy
Chatbot Settings
Fine-tune your chatbot from the Settings page:
- Model selection — choose which AI model powers your bot
- Temperature — control how creative vs. focused responses are
- Response length — set maximum response length
- Allowed topics — restrict the bot to specific topics
- Blocked topics — prevent the bot from discussing certain subjects
- Escalation triggers — define when the bot should hand off to a human
- Operating hours — set when the bot is active
- Language — set the bot's primary language
Appearance Customisation
- Chat widget colour — match your brand colours
- Bot avatar — upload a custom avatar
- Widget position — bottom-left or bottom-right of the page
- Welcome message — customise the initial greeting
- Input placeholder — customise the text input hint
Tip: Use templates as starting points, then customise heavily. The best chatbots feel like they were built specifically for your brand.