Overview
The Social Inbox brings all your direct messages from connected platforms into one unified inbox. Respond to DMs from Facebook, Instagram, X (Twitter), and more without switching between apps.
Key Capabilities
- Unified inbox — all DMs from all platforms in one place
- Real-time updates — messages appear as they arrive
- Reply directly — respond to messages without leaving SmartlyQ
- Conversation history — full thread history for each contact
- Platform indicators — clearly see which platform each conversation is from
How to Access
Navigate to Publish > Inbox from the sidebar.
- Facebook Messenger (Pages)
- Instagram Direct
- X (Twitter) Direct Messages
- Reddit Messages
Using the Inbox
- Open the Inbox
- See all conversations listed with the latest messages
- Click a conversation to view the full thread
- Type your reply and send — it goes directly through the platform
Tip: Check your inbox daily and aim to respond within 24 hours. Fast response times improve your brand's reputation and customer satisfaction.