Having issues connecting your WP Site?

We often receive these queries in our support and the most common scenarios are listed below

After reading our documentation on how to connect a WP site in SmartlyQ if you are facing any issues then read this documentation. Please make sure you didn’t make any typos and that you are using the Application password and not your WP admin’s login credentials to connect your WP site.

Site is not Live/ SSL and HTTPS missing

You will face an error if you try to connect to a site that is not live or accessible with HTTPS.

New Site?

If you have just created your new site then it might take a few hours to activate SSL/HTTPS globally with your domain. This is normal and you should wait some time before connecting to SmartlyQ. But this won’t take more than 1/2 hour. Contact your hosting to check your site’s SSL activity. Checkout this documentation from Hostinger to find more if your domain is not live.

No Application password is available in WP admin

Some hosting providers like WordPress.com do not allow application password features in their starting plans. They allow this feature on the Business plan which is quite expensive. Also, if you are facing the same issue or any other application password-related errors with other hosting services then please contact your hosting provider’s support.

1. WordPress.com Hosting

It’s a bit lengthy process with WordPress hosting for enabling Application Password. Steps You need to perform:

• Make sure you have Business Plan
• Disable 2FA from your profile
• Disable Brute Force and WordPress login from Jetpack’s Settings. Or if you are using Wordfence, then check if "disable application password" is unchecked.
• Install the plugin Application Password and Activate it.
• Now, create application password and use it to connect your WP site to SmartlyQ.

2. Check if your security plugin has disabled it.

Security plugins like Wordfence sometimes disable the Application Passwords.

From the Wordfence settings page you can enable this:

Whitelist SmartlyQ IP addresses

After adding an application password in SmartlyQ ,some hosting or sites block SmartlyQ’s IP addresses.

If you have a security plugin/configuration like Wordfence, Jetpack, and ModSecurity installed on your site or server, please whitelist these IPs of SmartlyQ:

92.112.198.89

2a02:4780:4f:2a04:fc9d:744c:cbb9:d823

Wordfence

If you are using Wordfence then you can whitelist the IPs as shown below:

Jetpack

To whitelist IP on Jetpack, visit Brute Force protection under the Settings section of Jetpack.

Try Disabling any security plugin

After adding the IP addresses try to connect your site. It might take a few hours to whitelist them. If the issue still exists then try disabling the security plugin and connect your site to SmartlyQ.

Whitelist IP addresses on the server end

If you are still facing this issue or your site is fresh and do not have any security plugin then please ask your hosting provider to whitelist them.

Permalink Structure

Select Post name

Some hosting providers do not allow other permalink structures other than "post names" with SmartlyQ.

Try to select “Post Name” for Permalink Structure as shown below from your WP Dashboard.

Flush Permalink

In your WP admin if you face the error of the Authorization header then it might also cause an issue with connecting using the application password.

Sometimes simply flushing the permalinks does the trick. We can do this as shown below:

• Step 1: In the WordPress admin area, go to “Settings > Permalinks“
• Step 2: Click “Save Changes“
• Step 3: Permalinks and rewrite rules are flushed.

Critical Issue in your site

If your site has a critical error then it might also cause an issue while adding it to SmartlyQ. Turn on the WP debug mode to see the actual error and try to fix it. Then again try to connect the site in SmartlyQ. You can check the Site Health Status under Tools to find if there is any critical issue in your site.

There can be a Plugin conflict

If none of the above steps solve your issue then there must be a plugin conflict in your site. Try deactivating your plugins and then connect the site to SmartlyQ. You can also switch to the default theme to check the issue. To debug further please turn on wp-debug mode from your wp-config.php file. You can use your file manager to find the wp-config file. If you are using Hostinger then this is their documentation.

https://www.hostinger.com/tutorials/debug-wordpress

Still facing issues?

Please contact us so we can help you connect your site. We assume you have followed the steps above and it will make us help you much faster.